RepairTicket Solutions is a cloud repair-shop management service operated by ECHAGUE IT SOLUTIONS (EIS), Taguig City, Philippines.
Agreement to These Terms
By registering, purchasing a subscription, or using RepairTicket, you agree to these Terms of Service and the linked Privacy, Refund, and Product Delivery policies.
The RepairTicket Service
RepairTicket provides online tools for repair tickets, customers, devices, inventory, POS activity, invoices, payments, reporting, branches, and related repair-shop operations. Features may be improved or adjusted as the service develops.
Accounts and Security
You must provide accurate registration information, protect account credentials, use appropriate staff permissions, and notify support of suspected unauthorized access. Activity performed through your authorized account is your responsibility.
Paid Subscriptions
RepairTicket has no free trial. The first branch costs $10 USD monthly or $84 USD yearly. Each additional branch costs $5 monthly or $42 yearly. The yearly schedule reflects a 30% discount. Applicable subscriptions recur through PayPal until cancelled.
Payment Verification and Provisioning
A browser return from checkout does not activate service. Provisioning begins only after PayPal sends a verified server event. Setup normally takes 24–48 hours; DNS propagation or necessary review may cause additional delay.
Acceptable Use
You may not use the service for unlawful activity, unauthorized access, malware, abusive automation, fraud, security testing without written permission, interference with other tenants, or activity that threatens service integrity.
Subscriber and Business Data
You are responsible for lawfully collecting and using the customer, device, employee, sales, and business information entered into your workspace. RepairTicket processes that information to provide the requested service and support.
Service Availability and Changes
We work to keep RepairTicket secure and available, but maintenance, security updates, infrastructure problems, third-party failures, or events outside reasonable control may cause temporary interruption.
Renewal, Cancellation, and Refunds
Subscriptions renew according to the selected billing schedule until cancelled. Cancellation stops eligible future renewal and does not automatically refund the active paid period. Full details are provided in the Refund Policy.