Repair Ticket Management
Create guided repair tickets with customer, device, issue, part, and assignment details. Track status changes, notes, technicians, and pickup readiness without losing the repair history.
Built around day-to-day repair work
Repair Shop Management
Software for Real Workflows
Keep every repair connected from customer check-in to final payment. RepairTicket brings tickets, devices, parts, sales, invoices, and customer records into one organized workspace.
One Shop Record
Keep the Front Counter and Repair Bench Connected
A repair job creates more than a ticket. It also creates customer details, device records, technician notes, parts movement, payments, invoices, and pickup history. RepairTicket keeps those records together so your team does not have to rebuild the story from paper slips, spreadsheets, and separate apps.
- Follow every device from intake to release
- Keep customer, repair, inventory, and payment records linked
- Give staff a clearer view of what needs attention
Core Capabilities
The Daily Tools a Repair Shop Needs
Each area shares the same shop records, which means fewer duplicate entries and a cleaner handoff between the counter, technicians, managers, and checkout.
Customer and Device Records
Keep customer information, device identifiers, previous repairs, invoices, and balances connected. Staff can find the right history without creating another disconnected record.
POS, Invoices, and Payments
Move a repair ticket into checkout, sell parts or accessories, take cash, card, or split payments, and manage estimates, invoices, refunds, expenses, layaway, special orders, gift cards, receipts, and customer balances.
Inventory and Spare Parts
Search stock, connect parts to repair work, monitor inventory movement, and maintain a repair catalog for device categories, brands, models, issues, parts, and common tasks.
Technicians, Roles, and Branches
Assign work to technicians and keep branch activity separated. Role-aware access helps each staff member work within the areas and locations assigned to them.
Reports and Shop Visibility
Review repair volume, payments, sales, inventory activity, and operational results from records created during normal shop work rather than rebuilding reports afterward.
Repair Workflow
From Check-In to Customer Pick Up
- 01 Check in the customer and device
Capture the information the bench needs before work begins.
- 02 Record issues, parts, and assignment
Keep the reported problem, planned work, parts, and technician on the same job.
- 03 Update the repair status
Let the team see what is new, in progress, awaiting parts, repaired, or ready for pickup.
- 04 Invoice, collect, and release
Complete checkout while preserving the repair, customer, and payment history.
Counter and Catalog
Work With the Same Information Across the Shop
Point of Sale
Checkout With Customer Context
Search a ticket or invoice, see the selected customer, review balances and active work, add stock items, create an estimate, or continue to payment from one counter workspace.
Repair Catalog
Organize the Work Your Shop Repeats
Maintain device categories, brands, models, mapped parts, issues, and repair task types so common repair details are easier to select and reuse during intake.
Multi-Branch Workspace
Switch Branches Without Losing Control
Open the branch you need, keep tickets, POS, inventory, and reports in the correct location, and compare activity across two or more branches from one workspace.
Electronic Gift Cards
Sell Branded Store Value
Design, sell, and activate electronic gift cards with balance history, partial use, and branch-aware redemption built into the same system used at checkout.
Powerful Repair Shop POS
More Than a Simple Checkout Screen
RepairTicket POS handles the real situations that happen at a busy counter—not only a cash sale. Take mixed payments, manage deposits and balances, correct transactions responsibly, and produce customer-ready documents without rebuilding the sale in another system.
Flexible Payments
Accept cash, card, and other configured methods, split one total across multiple tenders, collect partial payments, and keep the outstanding balance clear.
Refunds and Expenses
Refund paid invoices and eligible deposits to the correct tender, record accountable shop expenses, return stock correctly, and keep a searchable history.
Special Orders and Layaway
Take deposits for requested products, track remaining balances and expected arrival details, accept follow-up payments, and manage release or refund flows.
Estimates Before the Sale
Create a professional estimate without collecting payment or deducting stock, add a validity date and customer note, then preserve it for the next step.
Print, PDF, and Email Receipts
Give customers a clear printed receipt, save a PDF, or email the official document directly from the transaction with branch-authorized details.
Professional Reports
Produce technical reports and operational reporting with print-ready A4 layouts, alongside EOD, tender, sales, collection, inventory, and performance visibility.
Actual RTHUB Screens
See the POS Tools in Action
Use the arrows or drag to explore each workflow.
Cash, Card, and Split Payments
Build the tender combination that matches the actual customer payment.
Refunds and Accountable Expenses
Correct transactions with a clear reason, payment allocation, and history.
Special Orders With Deposits
Record the requested product, supplier details, expected arrival, and balance.
Layaway Tracking
Confirm the down payment while keeping the remaining balance visible.
Email Receipt With PDF
Send the official receipt from the transaction without leaving the POS.
Also included: estimates, professional printed and PDF receipts, A4 technical reports, ticket and invoice lookup, live customer context, inventory search, gift cards, branch switching, customer balances, stock deduction, sales reporting, EOD controls, and more.
Built From Real Repair Work
Software Shaped at the Repair Bench
RepairTicket was built from 24+ years of hands-on experience as a mobile phone technician. Nearly 14,000 repair tickets have been logged in the founder's own repair operation, giving the platform a practical reference point for the records, handoffs, and exceptions repair shops deal with every day.
Read Our Story24+Years of hands-on mobile repair experience
Nearly 14KTickets logged in the founder's own repair operation
GlobalRepair businesses using the system across multiple countries
Who It Is For
Built for Businesses That Repair Devices
Mobile Phone Repair Shops
Computer and Laptop Repair
Electronics Service Centers
Multi-Branch Repair Businesses
Questions
Repair Shop Software FAQs
It keeps repair jobs, customer and device records, technician activity, inventory, sales, invoices, payments, and reports connected. The goal is to replace scattered paper records and disconnected tools with one operational record for the shop.
Yes. The ticket workflow supports multiple devices while keeping the relevant device details, parts, notes, repair status, and release activity attached to the same customer job.
Yes. RepairTicket includes repair checkout and counter sales, cash and card split payments, estimates, invoices, refunds, shop expenses, layaway, special orders, electronic gift cards, customer balances, emailed PDF receipts, inventory handling, and professional print and A4 report output.
No. It is also suitable for computer and laptop repair businesses, electronics service centers, and multi-branch operations that manage customer devices, parts, technicians, payments, and repair histories.
Visit the contact page or open a ticket through the billing portal. Tell us what type of repair business you run and which workflow you want to understand.
RepairTicket Solutions
Bring Your Repair Workflow Into One System
Start with one branch and add more only when your business needs them.