RepairTicket Solutions is operated by ECHAGUE IT SOLUTIONS (EIS). We respect your privacy and aim to handle subscriber information in a responsible and transparent way.
This page provides general privacy information for our website and software platform. It does not replace legal advice that may be required in your country or jurisdiction.
Overview
RepairTicket Solutions is a cloud-based software platform designed to help repair businesses manage tickets, customers, devices, inventory, invoices, payments, and related workflows. When you use our website or services, certain information may be collected and processed to operate the platform properly.
Information We Collect
We may collect information that you provide directly, along with limited technical data needed to support website access, account login, and service functionality.
- Name, email address, business name, and account registration details
- Billing or subscription-related information
- Support-ticket messages, inquiries, and attachments you submit
- Device, browser, IP, and access log data used for security and diagnostics
- Subscriber-entered platform data such as customers, tickets, devices, or inventory records
How We Use Information
We use collected information to operate, improve, secure, and support RepairTicket Solutions.
- To create and manage subscriber accounts
- To provide access to platform features and services
- To process subscriptions, invoices, and service-related communication
- To respond to support requests and inquiries
- To maintain service performance, prevent abuse, and improve security
- To meet legal, operational, or compliance requirements when necessary
Subscriber Data
Subscribers may enter business records into the platform, including customer names, ticket details, device information, notes, and inventory-related data. This information is used only for the proper operation of the service and the features requested by the subscriber.
Subscribers are responsible for ensuring that the information they enter into the system is lawfully collected and used in their own business operations.
Data Security
We apply reasonable administrative, technical, and operational safeguards intended to help protect subscriber information from unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee absolute security.
Data Retention
We may retain information for as long as needed to operate the platform, support subscriber accounts, meet billing obligations, resolve disputes, enforce agreements, or comply with applicable legal requirements.
Your Rights and Choices
Depending on your location, you may have rights relating to access, correction, update, or deletion of certain information. You may also contact us regarding account-related privacy questions.
Third-Party Services
RepairTicket Solutions may integrate with or rely on third-party providers for hosting, email, payment processing, analytics, or platform infrastructure. Those providers may apply their own terms and privacy practices where relevant.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest published version on this page will apply from the date it becomes effective.
Contact Information
For privacy-related questions or requests, contact:
ECHAGUE IT SOLUTIONS (EIS) Brand: RepairTicket Solutions support@repairticket.net Taguig City, Philippines