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RepairTicket Solutions
Smart control for repair shops
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RepairTicket Solutions
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Step-by-step how-to guides Learn RepairTicket one feature at a time.

How to use RepairTicket Solutions

This page walks you through the most important actions inside your workspace: creating tickets, adding inventory, using POS, and managing staff. Perfect for both owners and new staff.

Bookmark this page and share it with your team. Step-by-step instructions below, plus video walk-throughs you can pause and rewind any time.

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Quick topics on this page
Click a topic below then scroll to the matching section.
Tip: open this page on one screen, your workspace on another.
TICKETS
How to create a new repair ticket
From “sir, pa-check” to a fully documented job with device details and estimate.

Tickets are the heart of your workspace. Every unit that enters your shop should have a ticket so you can track status, parts, and payment history.

Here’s the basic flow for creating a new repair ticket:

  • 1
    Go to the Tickets page
    Log in to your workspace, then open the Tickets menu and click “Create Ticket” or the orange New Ticket button.
  • 2
    Search or add the customer
    Type the customer name or phone number. If existing, click their profile. If wala pa, use “Add new customer” and fill in basic contact details.
  • 3
    Enter device information
    Choose the device type, brand, and model, then add IMEI/serial, color, storage, and any security code (if needed). The more complete, the easier mag-track ng history later.
  • 4
    Describe the issue and checklist
    Write the customer complaint in their own words, then add technician notes (e.g. visible cracks, water damage). Tick important items sa pre-repair checklist.
  • 5
    Add jobs, parts, and estimate
    Add one or more repair jobs (e.g. LCD replacement), attach parts from inventory, and set the labor fee. The system will show the estimated total.
  • 6
    Set priority and save the ticket
    Choose ticket priority (urgent / normal), assign a technician if available, then click Save. Print the claim stub if you want to give a copy to the customer.
Pro tip: Always create a ticket first before touching the unit. This keeps your inventory usage, payment, and warranty linked to the correct device.
INVENTORY
How to add a new inventory item
From random drawers of parts to a searchable parts list per model.

Inventory makes sure you know which part went into which device, how much it cost you, and when it’s time to restock.

Here’s how to add a new item to your stock:

  • 1
    Open the Inventory module
    From the sidebar, choose Inventory, then click “Add Item” or the plus button at the top-right.
  • 2
    Select the category and model
    Choose the category (e.g. screens, batteries), then assign the correct brand and model the part is for.
  • 3
    Enter name, cost, and selling price
    Give it a clear name (e.g. “iPhone 11 LCD – Premium”), set your purchase cost and retail price. The system can show margins later in reports.
  • 4
    Set starting quantity and alerts
    Enter your current stock quantity and low-stock alert level. Example: alert me when this item goes below 3 pcs.
  • 5
    Save and use in tickets
    Click Save. From now on, you can pull this part directly inside the ticket when adding jobs and parts.
Pro tip: When new stock arrives, always update inventory first before attaching parts to tickets, so your reports and alerts stay accurate.
POS & PAYMENTS
How to use POS checkout
Mix repair tickets and retail items in a single, clean checkout flow.

The POS is where everything comes together: tickets, accessories, and payments. It’s designed para mabilis sa cashier and clear sa customer.

Here’s the typical flow:

  • 1
    Open the POS screen
    From the menu, click POS. The left side shows your cart, the right side lets you search tickets and items.
  • 2
    Add a ticket to the cart
    Search by ticket number or customer name. Click “Add to cart” para ma-load ang repair total sa cart.
  • 3
    Add retail accessories (optional)
    Search items (cases, chargers, etc.) on the right side, then click to add them beside the ticket in the same sale.
  • 4
    Choose payment method
    Select cash, card, or other method. Enter the amount received. The POS will compute change and show if the ticket is fully paid or partial.
  • 5
    Confirm and print receipt
    Click “Complete sale”. The system creates an invoice number, updates the ticket payment status, and lets you print a receipt or A4 invoice.
Pro tip: For partial payments, the invoice and ticket will show the remaining balance, so you can easily follow up when customers return.
TEAM
How to add staff accounts
Give your team access without giving away full control.

Different roles see different things. As the owner or admin, you can create separate logins for technicians, cashiers, and managers.

Basic process:

  • 1
    Go to Staff / Users
    From the admin menu, open Staff Users. You’ll see a list of existing accounts with their roles.
  • 2
    Click “Add User”
    Enter the staff name, email/username, and temporary password. You can change or reset passwords later.
  • 3
    Assign a role
    Choose between owner, manager, technician, cashier etc. Each role has different access (e.g. techs can’t edit system settings).
  • 4
    Save and share login details
    Click Save, then give the staff their login URL and credentials. Encourage them to change their password on first login.
Pro tip: Keep owner/admin logins private. For day-to-day usage, let staff use technician or cashier roles only.
VIDEO WALK-THROUGHS
Watch RepairTicket in action (Video Link will be updated soon!)
Sometimes it’s easier to watch first, then follow along in your own workspace.
Creating your first repair ticket
A quick overview from customer check-in up to printing the claim stub.
Using POS and checking out a repair
See how tickets, accessories, payments, and invoices connect in a single flow.

Ready to try these steps in your own workspace?

Open your RepairTicket account in another tab and follow the steps above. Kung may step na hindi malinaw, you can always reach out via the contact form for extra help or custom walkthroughs.

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